CieloIT provides unlimited remote and on-site operations and technical support by its trained, multilingual team members 24/7/365 through its award-winning CieloCare program. Supported and powered by its ITSM service desk platform, our agents are equipped with leading technologies (powerful analytics, ticketing triage, AI and IoT integration) allowing us to revolutionize how multi-location businesses address everyday operational, facilities management and technology issues.
We offer turn-key project management, implementation and support services for all your IT, AV, communications, network and security, and equipment maintenance and support. We secure and implement third-party vendor solutions such as internet, firewall, VOIP, and manage those complex arrangements. This allows your managers to have one number to call for all your third party and company-owned technology requirements. A custom dashboard of analytics, real-time ticket management information, tailored mobile app, and live agents are available when you call.
CieloCare is a powerful ITIL-based cloud solutions platform that supports our agents and helps our customers solve their most pressing multi-facility support and operations requirements. Offering a robust ticketing infrastructure, our platform is designed as a multi-channel solution offering, allowing clients to reach us through a tailored portal app, via email or direct through phone.
• Business Process Automation
• ITIL Certified Help Desk
• ITSM Service Management culture
• Remote and On-site technical support
• Cutting-Edge Technology with CieloCare IoT Button
• Daily remote technical surveillance
• 24/7/365 technical support from our multilingual support centers
• Ticket history, resolution time, major incident tracking and proactive monitoring for customers and owners through our real-time Power BI-Analytics Platform