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  • Woodbury,¬† NY
  • United States

Company Description

Improve Member Retention with TRP. TRP (The Retention People) are the leading providers of Customer Engagement Software to the global health and fitness industry. Our systems have been built specifically for health and fitness clubs and gyms; to help you create an experience which delights your patrons turning them into happy, loyal members who go on to refer you to friends, family, and work colleagues. We have three core modules; Insight, Digital, and Interact. Together they enable you and your teams to effectively engage with your members through targeted in-club interactions (Interact), behavior-based automated outside-club communication (Digital), and collecting, analyzing, and acting on member feedback (Insight). Insight, Digital and Interact seamlessly integrate with all major member management systems to enhance your existing club software setup.


  • Insight
    ACTIONABLE MEMBER FEEDBACK. Invaluable feedback from your most important stakeholder group, to inform effective business decisions and drive referrals....

  • Customer comments, views, opinions, and feedback are like gold dust to your business; taking the guess-work out of your service delivery strategy. Our complete member feedback system gives you a flow of timely insight so you are always one step ahead of the game.


    With globally recognized loyalty measure Net Promoter Score®, you can collect member feedback and gauge loyalty with just one question which takes seconds to answer.

    Informed Business Decisions

    Collect the feedback you need to confidently make key business decisions and investments to deliver the club experience your members desire.

    Raving Fans and Referrals

    Share comments from your brand advocates with the world via your company social media channels in just a few clicks. Empower your members to easily do the same to their followers to reach new audiences.

  • Digital
    AUTOMATED EMAIL AND SMS. Save time by automating your digital communications, and deliver engaging content to the right members at the right time with rule-based triggers to delight, inspire and motivate....

  • Our research has consistently shown the power of communication in a long and fruitful customer relationship. Utilize digital communications to extend your club community outside of your four walls without increasing your staff’s already busy workload so that they can continue to concentrate on engaging with members when they visit your facility.

    Save Time

    Set up your member journeys once and our intelligent, rule-triggered automated system will send your email and SMS messages for you, to the right members at the right time; giving your staff more time on the gym floor to look after those members who are in the club right now.

    Increase Reach

    Extend your club community outside your four walls and continue the conversation wherever your members are, on mobile and PC. Keep your club front of mind to encourage visits, which are shown to improve retention.

    Promote Additional Spend

    Deliver tailored offers to your customers based on behaviors and characteristics to maximize sales effectiveness.

  • Interact
    EFFECTIVE, TARGETED INTERACTIONS. Identify specific groups of members on the gym floor in real-time and engage in quality conversations to build relationships and drive additional spend....

  • Interact is where it all began for TRP, starting life as a college project for a health and fitness fanatic student it has come a long way; revolutionizing how clubs manage, measure, and engage in face-to-face interactions with their members.

    Increase Productivity

    Bring structure and accountability to gym floor interactions. Objectively measure effectiveness on an individual employee basis. Identify and reward your customer experience rock stars and support the strugglers to raise the bar.

    Promote Additional Spend

    Build a sales strategy around tailored conversations with target member groups on the gym floor. Upsell specific additional services based on customer behavior, activities, and demographics to increase sales efficiency and effectiveness.

    Identify High-Risk Members

    Utilize our exclusive risk of dropout algorithm to highlight members at risk of cancellation and seize the opportunity to re-engage them in your club community.

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