ProfileNamed one of IHRSA’s Women Who Inspire in 2019, Marisa Hoff is the Director of Operations at Stevenson Consulting, a full-service consulting firm based in Westlake Village, California. Marisa’s current focus is working with fitness professional and their businesses to achieve growth and continued success. For nearly ten years, Marisa was the General Manager at Stevenson Fitness, a full-service 7500 square foot boutique health club in Southern California. Marisa oversaw all club operations and worked to build a membership of over 2000 members with an NPS (net promoter score) consistently in the 90s, retention rates over 70 percent, high active user rates, and a booming group exercise program. Both the personal and small group training departments thrived under her leadership. Marisa holds a master’s degree in education and is an international presenter at fitness conferences, including IHRSA, The Retention Convention Beijing, Club Industry and IDEA.