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October 9-11, 2019

Hilton Chicago

Conference: October 9-11, 2019
Exhibit Hall: October 10-11, 2019

Select Criteria: Tracks = Retention
Wednesday, October 09
9:00 AM - 10:00 AM
  • Room:   Salon A2
  • Session Number:   B01
  • Wednesday, October 09, 9:00 AM - 10:00 AM
  • Tracks:  
Understand behavior change and motivation principles Use these principles to help your health club members Learn ten ideas to embed behavior change into your club Discover how to create the behavior shift within your staff Have fun!
Speakers
Allison Flatley

CEO
Allison Flatley Consulting
Speaker

Jason Reinhardt

Owner / Founder
Go M.A.D. Fitness
Speaker

Session details


Wednesday, October 09
10:30 AM - 11:30 AM
  • Room:   Salon A2
  • Session Number:   B02
  • Wednesday, October 09, 10:30 AM - 11:30 AM
  • Tracks:  
The first 90 days of a membership are the most crucial. Holding a member's hand during this time period dramatically increases the chance that the member not only remains a long-term member but also achieves their health and fitness goals. Onboarding is the process of helping new members get properly started in a health...
Speaker
Chris Stevenson

Owner
Stevenson Fitness
Speaker

Session details


Wednesday, October 09
11:45 AM - 12:45 PM
  • Room:   Salon A2
  • Session Number:   B03
  • Wednesday, October 09, 11:45 AM - 12:45 PM
  • Tracks:  
We live in a world of short attention spans, trendy 21-day challenges, and insta-famous fitness experts. New fitness concepts are popping up daily and it’s become more difficult than ever to keep members happy, loyal, and coming back. So how do fitness businesses like yours attract and retain enough members...
Speaker
Katie Bossie

Sr. Business Manager
Listen360
Speaker

Session details


Wednesday, October 09
1:00 PM - 2:00 PM
  • Room:   Salon A2
  • Session Number:   B04
  • Wednesday, October 09, 1:00 PM - 2:00 PM
  • Tracks:  
Having a strong company brand is key to driving customers to your business. Additionally, the greater the connection to your branding, the better chance a customer will buy from you again. Creating this loyal following of customers can ensure continued success and help drive sales of your company’s products and...
Speaker
Richard Wenner

CEO Toolbox Industries, Owner of FitBiz Toolbox & Co-Owner ofRIEL Fitness Education (In development)
Speaker

Session details


Wednesday, October 09
2:30 PM - 3:30 PM
  • Room:   Salon A2
  • Session Number:   B05
  • Wednesday, October 09, 2:30 PM - 3:30 PM
  • Tracks:  
Mainstream gyms struggle to retain more than 60% of members annually. The biggest key to reducing attrition is member usage. The magic number is eight visits. This presentation will demonstrate a step-by-step approach that puts fitness centers in the best position to enable members use the facility more often.
Speaker
Jason Linse

Fitness Business Coach
TAZ Training
Speaker

Session details


Wednesday, October 09
3:45 PM - 4:45 PM
  • Room:   Salon A2
  • Session Number:   B06
  • Wednesday, October 09, 3:45 PM - 4:45 PM
  • Tracks:  
Owners and managers are faced daily with decisions, and it is not that hard to imagine that it is often the bigger and more costly decisions that take over the focus. "Smaller” items or touches often do not seam as important - or are not even thought of. This presentation...
Speaker
Mia Smith

Fitness Industry Professional
Speaker

Session details


Thursday, October 10
10:30 AM - 11:30 AM
  • Room:   Salon A2
  • Session Number:   B07
  • Thursday, October 10, 10:30 AM - 11:30 AM
  • Tracks:  
Building positive relationships will ignite energy, creativity, and excitement about your work. Learn simple strategies that you can use immediately to make a powerful impact on your character to help you become an inspirational leader and have positive interactions with others.
Speaker
Kristi Farmer

Owner
Intensiti
Speaker

Session details


Thursday, October 10
11:45 AM - 12:45 PM
  • Room:   Salon A2
  • Session Number:   B08
  • Thursday, October 10, 11:45 AM - 12:45 PM
  • Tracks:  
This 60 minute roundtable is a facilitated discussion revolving around one of the most important topics in the fitness industry, member retention. This interactive session will give participants the opportunity to ask questions as well as share practices that they have found to be effective.  Attendees will leave with new ideas as well as the...
Speakers
Marisa Hoff

General Manager
Stevenson Fitness
Discussion Leader

Chris Stevenson

Owner
Stevenson Fitness
Discussion Leader

Session details


Thursday, October 10
1:45 PM - 2:45 PM
  • Room:   Salon A2
  • Session Number:   B09
  • Thursday, October 10, 1:45 PM - 2:45 PM
  • Tracks:  
Find out how you provide world-class service at your health club. By attending this session, you will: 1. Learn that SERVICE differentiation is key to service victories 2. Understand the importance of net promoter score (NPS) and its impact on loyalty and retention. 3. Determine the keys to executing world class service. 4. Avoid the...
Speaker
Frank Ancharski, M.S.

Chief Operating Officer
American Family Fitness
Speaker

Session details


Thursday, October 10
3:00 PM - 4:00 PM
  • Room:   Salon A2
  • Session Number:   B10
  • Thursday, October 10, 3:00 PM - 4:00 PM
  • Tracks:  
It is a marketing truism that it costs four times as much money to acquire a new customer as retain an old one. No where is that more true than the fitness industry, where the pursuit of new members is an expensive and never-ending treadmill. In this panel discussion, you...
Speakers
Chris Stevenson

Owner
Stevenson Fitness
Moderator

Travis Helm

President & CEO
Solution One Partners
Panelist

Sunil Saha

CEO
Perkville
Panelist

Session details


Friday, October 11
8:30 AM - 9:30 AM
  • Room:   Salon A2
  • Session Number:   B11
  • Friday, October 11, 8:30 AM - 9:30 AM
  • Tracks:  
Boutique and studio-style health clubs offer a level of service and resulting higher retention rates that cannot be offered by their big box competitors. Or can it? Discover what makes them successful and how the same mentality can be implemented within your facility.
Speaker
Phil Rogers, CSCS

Club Director
Germantown Athletic Club
Speaker

Session details


Friday, October 11
9:45 AM - 10:45 AM
  • Room:   Salon A2
  • Session Number:   B12
  • Friday, October 11, 9:45 AM - 10:45 AM
  • Tracks:  
This active work session will give immediate tools for participants to analyze and evaluate their current technology used for member engagement. Practical goal setting and measurement to achieve goals for member engagement will be discussed. We will review available technologies to better engage members. Operational strategies to execute on member...
Speaker
Dr.  Kerri O'Brien, Ed.D, MBA, CSCS

Consultant
Bottom Line Weight Loss
Speaker

Session details


Friday, October 11
11:00 AM - 12:00 PM
  • Room:   Salon A2
  • Session Number:   B13
  • Friday, October 11, 11:00 AM - 12:00 PM
  • Tracks:  
This session is based on developing and mastering a set of guidelines and practices that will help you retain your clients longer and grow your business. It will cover strategies about how to manage and set expectations with a new client. Everything from scheduling, communications, tracking data and learning how...
Speakers
Bryant Sharifi

Co-Founder
Perform for Life
Speaker

Justine Sharifi

Co-Founder
Perform for Life LLC
Speaker

Session details